There is a comprehensive contact database that can easily be categorised into different user-defined contact types. Each contact has extensive business as well as personal information, including their social media presence.
Automatically managed information, per contact, includes enquiries, notes, emails, newsletter readership, purchases and the like.
Meetings, appointments and tasks are automatically associated with contacts.
Each contact has a one-click snapshot of their engagement with your business. Such information includes purchases, events attended, newsletters received and read, emails sent/received, appointments and online enquiries.
Authorised users can also send an SMS message to any contact who has a mobile phone number.
The contact database automatically maintains a complete history of online enquiries, purchases, event attendances email exchanges and appointments.